Refund policy

Return & Refund Policy

At Sanjeeva Care & Wellness, we maintain strict quality control and hygiene standards for all our products. Due to the nature of Ayurvedic, herbal, wellness, and personal care products, all sales are considered final unless the conditions mentioned below are met.

Please read this policy carefully before placing your order.

Returns

We offer a 7-day return window only for the following situations:

  • You receive the wrong product.

  • You receive a product that is physically damaged during transit.

  • You receive a product that is expired or manufacturing defective.

No other return requests will be accepted.

Returns will not be accepted for:

  • Change of mind

  • Personal preference

  • Dissatisfaction with taste, fragrance, texture, or appearance

  • Expected results not achieved

  • Ordering the wrong product

  • Ordering the wrong quantity

  • Duplicate orders placed by the customer

  • Delay caused by courier partners

  • Products recommended by a doctor or third party

  • Any reason after the product has been opened or used

Return Conditions

A return request will only be considered if:

  • The request is made within 7 calendar days of delivery.

  • The product is completely unused, unopened, and factory sealed.

  • The original packaging, labels, invoice, and accessories are intact.

  • The product has not been tampered with or damaged after delivery.

Failure to meet any of the above conditions will result in rejection of the return request.

Mandatory Proof Required

To process any claim, customers must provide:

  • Order Number

  • Invoice

  • Clear photographs of the product

  • Clear photographs of the shipping box

  • Complete unboxing video recorded from opening the sealed package until the product is fully visible without any cuts or edits.

Claims submitted without a complete unboxing video may be rejected.

Non-Returnable Products

The following products are strictly non-returnable and non-refundable:

  • Opened products

  • Used products

  • Herbal supplements

  • Ayurvedic powders

  • Capsules

  • Syrups

  • Oils

  • Personal care products

  • Face packs

  • Wellness products

  • Products purchased during sales or promotional offers

  • Gift cards

  • Customized or personalized products

For hygiene and safety reasons, once the seal is broken, the product cannot be returned under any circumstances.

Damaged or Incorrect Orders

If you receive a damaged, defective, expired, or incorrect product, notify us within 48 hours of delivery by emailing sanjeevaaofficial@gmail.com.

After verification, Sanjeeva Care & Wellness reserves the sole right to decide whether the request qualifies for:

  • Replacement

  • Partial refund

  • Full refund

  • Rejection of the claim

Our decision shall be final.

Refunds

Refunds are issued only after the returned product has been received, inspected, and approved by our Quality Assurance Team.

If approved, refunds will be processed to the original payment method within 7–10 business days.

The following charges are non-refundable:

  • Shipping charges

  • Cash on Delivery (COD) charges

  • Payment gateway charges (where applicable)

  • Packaging charges

  • Convenience fees

Right to Reject Returns

Sanjeeva Care & Wellness reserves the absolute right to reject any return or refund request without liability if:

  • The request is received after 7 days.

  • The product has been opened or used.

  • The seal is broken.

  • The product is returned without original packaging.

  • Proof of purchase is unavailable.

  • The customer fails to provide the required photographs or unboxing video.

  • The product shows signs of misuse, mishandling, contamination, or improper storage.

  • The returned product differs from the original item shipped.

  • The claim is found to be false, misleading, or fraudulent.

Cancellation Policy

Orders may be cancelled only before dispatch.

Once an order has been shipped, dispatched, or handed over to the courier partner, it cannot be cancelled.

Limitation of Liability

Under no circumstances shall Sanjeeva Care & Wellness be liable for indirect, incidental, consequential, or special damages arising from the use of its products or services.

Our maximum liability shall not exceed the amount paid by the customer for the specific order.

Contact Us

Sanjeeva Care & Wellness

📧 Email: sanjeevaaofficial@gmail.com

📞 Customer Care: +91 952151030321231